Returns & Exchanges

We try our best at Jon Baltimore Music company to ensure that our customers are satisfied with their purchases. In the event that you are not happy with one of your purchases from our shop, we will do our utmost to find another product or solutions that fits your needs.

Jon Baltimore Music accepts returns and exchanges under the following conditions:

• No Cash Refunds! Purchases may be returned for full store credit if returned in their original packaging within seven (7) days of the original date of purchase.
• No returns or exchanges without the original receipt of sale.
• All sales FINAL on special order items.
• Refunds do not include any shipping costs.
• The following items are returnable only if defective or unopened and unused: strings, rosin, reeds, oils, creams and lubricants.